Terms of Service

01

Agreement

This website is operated by SiteBase from Johannesburg, South Africa. By using the site, submitting a form, or asking us to proceed with paid work, you agree to these terms and to our Privacy Policy.

If we confirm a package, Taster, or add-on in writing (including email or a clear WhatsApp that states the price and scope), that confirmation plus these terms is the agreement for that work. If there is a conflict, the written confirmation of scope and price for your project wins for that project.

Questions: info@sitebase.co.za or +27 65 189 6184 (phone or WhatsApp).

02

Enquiries are not a contract

Submitting a Website Taster form, a Get Started contact-back form, an onboarding brief, a demo quote or estimator, or a WhatsApp message is an enquiry. We are not obliged to accept every enquiry.

No Taster, website, or add-on is ordered until we confirm the work and the fee in writing and, where we have asked for it, you have paid the deposit or start fee.

The PDF pack we email after a Taster or contact-back submission is information only. It is not a quote, not an invoice, and not a promise that we have started your site.

03

Using this website

Use the site lawfully. Do not attack it, overload it, scrape it in a way that harms the service, or submit fake enquiries, malware, or content you have no right to send.

We may refuse, delete, or ignore a submission that is abusive, unlawful, or clearly not a genuine website enquiry.

04

Demo sites are examples, not case studies

Live demos and comparison previews are illustrations of SiteBase packages. Business names, photos, sample quotes, and sample prices inside a demo are fictional unless a page clearly says it is a real client example.

A demo is not a testimonial from that trade, not a portfolio case study, and not an offer from that fictional business. Opening a demo does not create a contract with VoltPro, FlowRight, PureSpace, or any other sample brand.

A brief or estimator inside a demo is a SiteBase demonstration. Sending it does not book that fictional company and does not lock in a SiteBase package price until we confirm your real scope in writing.

If you want a site like a demo, you commission SiteBase. Your live site will use your name, your content, and the package we confirm with you.

05

No guaranteed enquiries or rankings

We build professional websites that explain the business and make WhatsApp, a quote form, or a calculator easy to use. That is the service.

We do not guarantee enquiry volume, phone calls, booked jobs, revenue, or search-engine rankings. We do not guarantee that customers will use a calculator or job brief.

Results depend on your market, pricing, reviews, follow-up, and advertising. “Basic SEO” in a package means a sound, indexable structure — not a ranking promise.

06

Packages, scope, and published prices

Package names and prices are as published on Pricing at the time you enquire. Currently that is Launch R4,500 (2-page lead site), Business R9,500 (full professional site, typically 5–7 pages), Business+ R12,500 (Business plus a guided quote / job-brief flow, not a live price calculator), and Custom Quote after discovery (full site plus a live calculator or estimator). Hosting is included as standard on Launch, Business, and Business+. Custom includes hosting once the build is scoped.

Published prices describe typical scope. They are not an automatic contract. Final inclusions, timeline, and price are confirmed with you in writing before work begins.

Unless the written confirmation says otherwise, packages do not include photography, drone or site visits, paid ads, a new brand strategy, unlimited copywriting from a blank page, extra trades, extra service pages, a second form set, or a live calculator on a package that does not include one.

If your brief needs more than the published package, we will say so and agree the difference before that extra work starts. We may change published prices for new enquiries. A price we have confirmed in writing stays as agreed for that confirmed scope.

07

Website Taster

The Website Taster is a paid homepage concept, not a live website. The published fee is R650.

Deliverable: a custom homepage concept for your business — typically your logo, colours, and services in a Business-style layout. It does not include extra pages, hosting launch, a domain, a quote-brief tool, a live calculator, or unlimited design exploration.

Credited if you continue to Business or higher. The credit applies to one Business, Business+, or Custom website for the same business, if you continue with SiteBase within 12 months of the concept being delivered. It is not a cash refund, not a credit against Launch, and not transferable.

If you do not continue, the Taster fee pays for the concept work. Once the concept has been delivered, that fee is not refundable except where South African consumer law requires otherwise.

A Taster form on this website is a request. Production starts only when we confirm we will do it and the fee is paid as we instruct.

08

Revisions

Launch: 1 revision round. Business: 2 revision rounds. Business+: 2 revision rounds. Custom: 2 design rounds (extra features scoped in quote). Send one clear set of feedback per round. We will apply reasonable corrections and refinements inside the agreed scope.

Extra revision rounds are R500 each. New pages or features after the brief, a new design direction, extra form sets, new photography we did not agree, adding a job brief or calculator that was not in the package, or a change of business name or branding that restarts the build, are extra and only proceed if we quote and you accept.

For a Website Taster, small corrections to the name, logo, or services you already supplied are included. A second concept or a new direction is extra.

Feedback that contradicts the brief you approved, or that asks for a different site than the confirmed package, is a change of scope — not a free revision.

09

Your content, logos, and photos

You are responsible for the accuracy of everything you supply — services, areas, prices, claims, certifications, and contact details.

You warrant that you own, or have written permission to use, all logos, brand assets, photos, and copy you send us, and that putting them on a public website will not infringe someone else’s rights (including people who appear in photos).

If a third party claims that material you supplied is unlawful or infringing, that claim is yours to deal with. You agree to cover SiteBase against loss we reasonably suffer because of content you supplied, to the extent South African law allows.

We are not obliged to fact-check your trade claims. We may refuse to publish content that is clearly unlawful or misleading.

We do not take ownership of your logo or photos. Delays in sending a brief, files, or approvals delay delivery. We are not responsible for missed dates caused by waiting on you.

10

Payment, deposit, and cancellation

We confirm payment terms in writing before work starts. We may require a deposit, staged payments, or payment in full before we begin. Work does not proceed until any required start payment has cleared, unless we agree otherwise in writing.

Final files, launch, remaining access, and any domain handover we control are due only after the outstanding balance for that project is paid.

If an invoice is overdue, we may pause work and, after notice, suspend a site we host until the account is settled.

If you cancel before we have started paid work, we will refund any unused start payment we still hold, less a reasonable charge for time already spent (for example a written quote or Taster already delivered). If you cancel after the build has started, fees for work already done remain due. We are not required to reverse card or EFT fees we cannot recover.

Nothing here takes away rights the Consumer Protection Act gives you that cannot be excluded.

11

Intellectual property

You keep ownership of the logo, photos, and copy you supply.

SiteBase keeps ownership of its templates, page structures, design system, components, guided quote / job-brief flows, calculators and estimators, and the underlying SiteBase methods and code. We reuse those tools for other clients.

When the confirmed website is paid for, you receive a licence to use the finished site for that one business — to present your services and take enquiries. That is not a right to resell SiteBase, copy the system for other businesses, or offer our templates as your product.

A Website Taster remains a concept prepared with our templates. Paying for a Taster does not transfer ownership of the SiteBase system.

If we design a simple logo as an add-on, we will confirm in writing what you may use it for. Unless we say otherwise, it is for your business identity, not for resale as a template.

12

Hosting, domains, and third-party tools

Hosting included in a package means we arrange standard hosting for the site we built, on the host we choose. We may move host if needed to keep the site online. It is not unlimited traffic, not a separate backup product, and not a guarantee against the host’s outages.

If hosting ends (you ask us to stop, or an unpaid account stays unpaid after notice), we may take the site offline. We will, on written request and after accounts are settled, give you a reasonable copy of the site content we hold so you can move host. We are not obliged to keep running the site for free.

A domain is separate unless we agree in writing to register one. Registrar fees and rules are yours. WhatsApp, email, hosting, and domain tools are third-party services. We are not liable for their downtime, bans, or policy changes.

Add-ons (extra pages, extra form sets, PDF quote briefs, a simple logo) are only included if they appear on your written confirmation.

13

Showing the finished site

Unless you ask us in writing not to, we may show the public website we built for you — name, URL, and screenshots of public pages — as an example of SiteBase work. We will not present a demo brand as if it were your business.

Private working files, unpublished drafts, and personal contact details from your brief are not for that public example.

14

Limitation of liability

To the extent permitted by South African law, SiteBase is not liable for indirect or consequential loss — including lost profits, lost enquiries, lost jobs, loss of data, or reputational loss — arising from this website, a demo, a Taster, a PDF pack, or a commissioned site.

We are not liable for third-party failures (hosting, domain, WhatsApp, email) or for results that depend on your market or your follow-up.

Our total liability for a project is limited to the fees you actually paid us for that project, except for liability we cannot legally limit — including gross negligence, or Consumer Protection Act rights that cannot be excluded.

15

South African law

These terms are governed by the law of the Republic of South Africa. You and we submit to the non-exclusive jurisdiction of the courts of South Africa, including the High Court sitting in Johannesburg, Gauteng, unless a mandatory law says otherwise.

If a part of these terms cannot be enforced, the rest still applies. These terms plus any written project confirmation are the full agreement for that work. A failure to enforce a right once is not a waiver of that right.

16

Changes

We may update these terms. The date on this page shows when they last changed. The current version is the one at /terms.

For a project we have already confirmed in writing, that confirmation and the terms in force when we confirmed it apply to that scope, unless we both agree a change.